Your personal data belongs to you. This Policy explains exactly what crowdwin collects, why we collect it, and how we protect it — in plain language, not legalese where possible.
All personal and financial data transmitted to and from crowdwin is protected by industry-standard SSL encryption at all times.
crowdwin processes your data in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules.
crowdwin does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Ever.
This Privacy Policy ("Policy") describes how crowdwin ("we," "us," "our") collects, uses, discloses, and safeguards personal information about you ("Player," "User," "you") when you access or use the crowdwin website at crowdwin.co, create a crowdwin account, place wagers, use customer support, or otherwise interact with our services. By accessing or using the crowdwin platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. This Policy should be read alongside the crowdwin Terms & Conditions and Responsible Gaming Policy.
1.1 crowdwin is the data controller responsible for the personal information of players who use the crowdwin platform. As data controller, crowdwin determines the purposes and means of processing your personal data and is accountable for that processing under Philippine law.
1.2 crowdwin processes personal data in accordance with Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations, and applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines.
1.3 This Policy applies to all personal data collected through the crowdwin website, mobile platform, customer support channels, and any other interaction you have with crowdwin services.
2.1 Registration Data. When you create a crowdwin account, we collect: full legal name; date of birth; Philippine mobile number; email address; and password (stored in encrypted form only — crowdwin never stores plaintext passwords).
2.2 Identity Verification (KYC) Data. To comply with PAGCOR regulations and the Anti-Money Laundering Act (Republic Act No. 9160), we collect copies of government-issued Philippine identification documents (e.g., PhilSys ID, passport, driver's license, UMID) and may collect a selfie photograph for biometric liveness verification.
2.3 Financial Data. We collect details necessary to process deposits and withdrawals, including GCash account numbers, PayMaya account identifiers, bank account details (BPI, BDO, Metrobank), and transaction records. We do not store full card numbers — payment processing is handled by compliant third-party providers.
2.4 Gaming Activity Data. We collect records of all gaming sessions, bets placed, game outcomes, bonus usage, and account balance history. This data is required for regulatory reporting, dispute resolution, and responsible gaming monitoring.
2.5 Technical & Device Data. We automatically collect: IP address; device type and operating system; browser type; session timestamps; geolocation data (to verify Philippine presence); and cookies and similar tracking identifiers.
2.6 Communications Data. Records of your communications with crowdwin customer support (live chat transcripts, support emails) are retained for quality assurance and dispute resolution purposes.
crowdwin uses your data only for the purposes described in this Policy. We do not use your data for unrelated purposes without obtaining your separate consent.
3.1 Account Management. To create, maintain, verify, and secure your crowdwin account, including authentication and identity verification.
3.2 Gaming Services. To deliver the gaming, betting, and promotional services you access through crowdwin, process your bets and wagers, calculate and credit winnings, and apply bonuses.
3.3 Financial Transactions. To process deposits and withdrawals, prevent fraud and money laundering, and comply with financial reporting obligations.
3.4 Regulatory Compliance. To fulfil crowdwin's obligations under PAGCOR licensing requirements, the Anti-Money Laundering Act, the Data Privacy Act, and any other applicable Philippine regulation, including mandatory reporting of suspicious transactions.
3.5 Responsible Gaming. To monitor gaming behavior for signs of problem gambling, enforce deposit and loss limits set by players, and administer self-exclusion requests in accordance with the crowdwin Responsible Gaming Policy.
3.6 Platform Improvement. To analyze aggregated, anonymized usage patterns to improve the crowdwin platform, personalize game recommendations, and optimize the user experience.
3.7 Marketing Communications. Where you have provided consent, to send you promotional offers, bonus notifications, and news about crowdwin. You may withdraw marketing consent at any time through your account settings.
3.8 Dispute Resolution. To investigate and resolve disputes, respond to complaints, and defend crowdwin's legal rights.
4.1 crowdwin processes your personal data on the following legal bases under the Data Privacy Act of 2012:
5.1 crowdwin does not sell your personal data. We share your data only in the following circumstances:
5.2 All third-party service providers with whom crowdwin shares data are required to implement appropriate data protection safeguards consistent with the Data Privacy Act of 2012.
6.1 crowdwin uses cookies and similar tracking technologies (web beacons, local storage) on the crowdwin platform for the following purposes:
6.2 You may manage non-essential cookies through your browser settings. Disabling essential cookies will impair your ability to log in and use the crowdwin platform.
7.1 crowdwin retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specific retention periods include:
7.2 Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized so that it can no longer be attributed to you.
8.1 crowdwin implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
8.2 In the event of a personal data breach that poses a real risk to your rights and freedoms, crowdwin will notify the National Privacy Commission within 72 hours and will notify affected players without undue delay, in accordance with NPC requirements.
9.1 Under the Data Privacy Act of 2012 and its Implementing Rules, you have the following rights with respect to your personal data held by crowdwin:
The right to know that your personal data is being collected, used, and processed — fulfilled by this Privacy Policy.
The right to request a copy of the personal data crowdwin holds about you, including details of how it is processed.
The right to have inaccurate or incomplete personal data corrected. Update basic profile details through your crowdwin account settings.
The right to request deletion of your personal data where crowdwin has no legal basis for continued retention. Note that regulatory retention obligations may limit this right.
The right to object to processing of your personal data for direct marketing purposes. Withdraw marketing consent at any time through your account settings.
The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe crowdwin has violated your data privacy rights.
To exercise any of these rights, contact the crowdwin Data Privacy Officer at [email protected]. We will respond to verified requests within fifteen (15) business days.
21+ Only. The crowdwin platform is strictly for adults aged 21 years and older. crowdwin does not knowingly collect personal data from persons under 21 years of age.
10.1 crowdwin does not knowingly collect, use, or retain the personal data of individuals under 21 years of age. If crowdwin becomes aware that personal data of an underage individual has been collected, that data will be deleted immediately and the associated account closed without return of any deposited funds, in accordance with PAGCOR regulations.
10.2 If you believe that a minor has registered a crowdwin account, please contact us immediately at [email protected].
11.1 crowdwin's primary data processing infrastructure is located within the Philippines. Where personal data is transferred to service providers operating outside the Philippines (for example, certain cloud infrastructure or game software providers), crowdwin ensures that such transfers are protected by appropriate contractual safeguards, including data processing agreements that meet NPC standards.
11.2 crowdwin does not transfer KYC documents or financial data outside the Philippines except where required by law or by a regulatory body with authority over crowdwin operations.
12.1 crowdwin may update this Privacy Policy from time to time to reflect changes in applicable law, our data practices, or the services we provide. The "Last updated" date at the top of this Policy reflects the date of the most recent revision.
12.2 Material changes to this Policy will be communicated to registered players via registered email address or in-platform notification at least seven (7) days prior to the effective date of the change. Continued use of the crowdwin platform following the effective date constitutes acceptance of the revised Policy.
13.1 For questions, requests, or concerns about this Privacy Policy or crowdwin's data practices, please contact our Data Privacy Officer:
Email: [email protected]
Live Chat: Available 24/7 within your crowdwin account dashboard — our support team responds within five (5) minutes during normal operations.
13.2 You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph if you are not satisfied with crowdwin's response to your privacy concern.
This Privacy Policy was last reviewed and updated in June 2026. Prior versions are available upon written request to the crowdwin Data Privacy Officer.
Your Data, Secured
Your privacy and security are protected every step of the way. Register your free crowdwin account and enjoy the Philippines' most trusted online casino experience.
21+ only. Please gamble responsibly.